Place: Water-Rise Pancake Burgers
Location: Parkway Parade (Outdoor)
Food: Chicken cheese fries

nothing annoys me more then unacceptable service attitude of service staff. firstly i had to stand at the counter for more than 5 minutes to be acknowledge as a consumer wanting to purchase their products. the female staff who was closest to the counter did not even acknowledge my presence. (blood starting to boil) i noted that there were only 3 tables occupied with customers, and 3 staff in total - they looked as if they were "very busy" and shorthanded. (even though only 1 table left to be serve with their food.) finally someone from behind the counter realised that i need to order my takeaway chicken cheese fries (8 miserably thin pieces; damned i hate pictures on advertisement banners), so i ordered and waited... basically it took me about 17 minutes to get the darned chicken cheese fries. *fumes*

anyway i got to mention that Aburiya has good service recovery for their customers. i forget to mention about it in my last entry, since i'm on the topic of service quality, i have to comment on them. basically they gave me the wrong bill and without checking the bill, i signed for it. later when i checked the bill, i realised it was a wrong bill, totalling to over 200 bucks. i clarified the bill with the staff and later the staff came with the right bill and apologised for the mistake. they also offer vanilla ice-cream (Haagen Daz) as part of their service recovery. and i left the place as a satisfied customer. *thumbs up*